Withdrawal from the contract

Withdrawal within 14 days

Withdrawal statement

As a consumer you can withdraw from most online purchases without giving a reason within 14 days of the day you, or a person you name, receive the goods. If several items are delivered separately, the period starts when the last item or parcel arrives. Sending the statement before the period ends is enough.

Enter your details, check the statement and confirm it. You do not need to sign in.

You can also withdraw by writing to info@hejz.si or with another unambiguous statement. Using this form is not mandatory.

Details
Statement
Submitted

Step 1 of 3: your details

Fields marked with * are required.

First and last name

Email for the confirmation

Order number

It is in the email about your order. If you do not have it at hand, enter what you know: you can still submit, we check the details later.

Product names(optional)

If you leave this empty, the statement refers to the goods in the order you named.

Order date(optional)

Date received(optional)

Address(optional)

Step 2 of 3: check the statement

The statement has not been submitted yet. The button below the text submits it.

Recipient: ZORC K. trgovsko podjetje d.o.o., HEJZ, Gosposvetska cesta 8, 1000 Ljubljana; info@hejz.si I hereby give notice that I withdraw from my contract for the following goods: The statement applies to the goods and details you enter in the fields above.

We use the details in the statement to handle your withdrawal. How we process personal data: Privacy policy

Your withdrawal statement is submitted

The statement has been submitted and sent to the HEJZ store. The date and time of submission can be seen in the message the store received. We will send the confirmation and return instructions to the email in the statement.

Submit a new statement