Delivery

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Where we deliver, what delivery costs and how in-store pickup works.

Delivery

How you get your order

Pošta Slovenije delivery
€5.00
VAT included, per order, whatever the number of items
In-store pickup
Free
HEJZ, Gosposvetska cesta 8, Ljubljana · Mon–Sat 11.00–19.00
We deliver to
Slovenia
Delivery abroad is not available at the moment.

You see the delivery cost at checkout before you place your order.

How it works

From order to parcel

You place the order

At checkout you enter an address in Slovenia, choose delivery with Pošta Slovenije or in-store pickup and see the final amount before you pay.
Order received

Right after you place the order we email you that we have received it. Once we have checked stock, we send an order confirmation or a dispatch notice.
Dispatch

Items in stock are usually prepared within one working day after the order is confirmed, or after payment is received for a bank transfer. When we hand the parcel to Pošta Slovenije, you receive the tracking number.
Delivery

Pošta Slovenije usually delivers domestic parcels on the next working day after they are posted, but this time is not guaranteed. In total this is usually two working days from order confirmation.

Delivery area

We deliver orders to addresses in Slovenia. Standard delivery with Pošta Slovenije costs EUR 5.00 including VAT. We do not offer free or express delivery at launch.

Preparation and delivery time

We usually prepare products in stock within one working day of confirming the order or, if you chose bank transfer, of receiving payment. Pošta Slovenije usually delivers domestic parcels on the working day after they are posted, but this time is not guaranteed. The estimated total time for a product in stock is therefore usually two working days from order confirmation.

For made-to-order products, a separate estimated dispatch time is shown before purchase. If an order contains products with different times, we usually dispatch it together once all products are ready, unless we agree otherwise with you.

Tracking and delivery problems

When we hand the parcel to the carrier, you receive tracking details if the service provides them. If a parcel is damaged, lost or significantly delayed, write to us at info@hejz.si. We deal with the carrier ourselves and will not send you to resolve a carrier claim without us. It is useful to photograph visible damage to the packaging and tell us as soon as possible, but this does not reduce your statutory rights.

Products we do not ship

Lighter fuel and other flammable substances are available for in-store pickup only. Until further notice, glass products are also handed over in person only. The available delivery method is shown on each product before purchase.

In-store pickup

In-store pickup is free at the HEJZ store, Gosposvetska cesta 8, 1000 Ljubljana, Monday to Saturday between 11.00 and 19.00. Come only after you receive the notice that your order is ready.

We hold the order for seven calendar days from the notice. We send you a reminder before this period ends. If you do not pick up the order in that time and have not agreed otherwise with us, we may cancel it and refund any payment received using the same payment method.

When picking up, give the name and order number. Another person may also pick up the order if they know the correct name and order number. For 18+ products, we may ask for proof that the person picking up is of age if in doubt.

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Questions

About delivery

Where do you deliver?

We currently deliver to addresses in Slovenia only. Orders with delivery abroad cannot be placed.

How much is delivery?

Delivery with Pošta Slovenije within Slovenia costs €5.00 including VAT per order, whatever the number of items in the cart. In-store pickup is free. You see the amount at checkout before you place your order.

When will the parcel arrive?

Items in stock are usually prepared within one working day after the order is confirmed, or after payment is received for a bank transfer. Pošta Slovenije usually delivers domestic parcels on the next working day after they are posted, but this time is not guaranteed. In total this is usually two working days from order confirmation.

Who delivers the parcel?

Parcels within Slovenia are delivered by Pošta Slovenije.

Can I pick up my order in the store?

Yes. In-store pickup is free at HEJZ, Gosposvetska cesta 8, 1000 Ljubljana, Monday to Saturday from 11.00 to 19.00. You choose it at checkout; come once you receive the notice that the order is ready. We hold the order for seven calendar days from the notice.