FAQ

No. You can place your order without registering.

If a product is out of stock or sold in the store only, its page says so. Write to us at info@hejz.si and we will tell you when it is back.

Use the search in the page header or the category menu. All brands are listed on the Brands A–Z page.

We sell CBD flowers, resin/hash, drops and smoking accessories only to people aged at least 18. You confirm your age when you buy, and at in-store pickup we may ask to see a document if in doubt; we do not keep a copy.

We currently deliver to addresses in Slovenia only. Orders with delivery abroad cannot be placed.

Delivery with Pošta Slovenije within Slovenia costs €5.00 including VAT per order, whatever the number of items in the cart. In-store pickup is free. You see the amount at checkout before you place your order.

Items in stock are usually prepared within one working day after the order is confirmed, or after payment is received for a bank transfer. Pošta Slovenije usually delivers domestic parcels on the next working day after they are posted, but this time is not guaranteed. In total this is usually two working days from order confirmation.

Parcels within Slovenia are delivered by Pošta Slovenije.

Yes. In-store pickup is free at HEJZ, Gosposvetska cesta 8, 1000 Ljubljana, Monday to Saturday from 11.00 to 19.00. You choose it at checkout; come once you receive the notice that the order is ready. We hold the order for seven calendar days from the notice.

By bank transfer with a UPN QR code, cash on delivery with Pošta Slovenije, or in cash or by card at in-store pickup. More on the Payments page.

When you order with bank transfer, we email you a UPN QR code. In your mobile bank, choose to scan a UPN QR code and scan it: the recipient, amount and reference are filled in for you. If you read the email on your phone, enter the details from it by hand. Use SI00 followed by the order number as the reference. Pay within three working days, otherwise we may cancel the order.

Yes, with delivery by Pošta Slovenije. You pay the courier when the parcel arrives, in cash or by card where a terminal is available. There is no cash-on-delivery surcharge; delivery costs €5.00 per order.

Yes. All prices are in euros and include VAT.

As a consumer you can withdraw from the contract within 14 days of receipt without giving a reason: with the withdrawal function, at info@hejz.si or with another unambiguous statement. Send or bring the goods to HEJZ, Gosposvetska cesta 8, 1000 Ljubljana; returning them in person is free. More on the Returns and complaints page.

If you are a consumer, for most online purchases you can withdraw within 14 days of the day you or a person you name receive the goods. You do not have to give a reason. Return the goods no later than 14 days after telling us. In a normal withdrawal you pay the direct cost of returning by post; returning in person is free. We refund the payments received, including the cheapest standard delivery offered, no later than 14 days after receiving your statement, and may hold the refund until we receive the goods or proof that you sent them back.

Yes. Until the order is dispatched you can ask for a cancellation at no cost at info@hejz.si. Once it has been dispatched, the withdrawal procedure applies. Cancellation does not affect your legal rights.

No. We do not state effects, dosing or health claims. The CBD flowers, resin/hash and drops we offer are not intended for consumption. The purpose is stated on the product page and on the label.

On the CBD FAQ page.

Monday to Saturday from 11.00 to 19.00 at Gosposvetska cesta 8 in Ljubljana. More on the Store in Ljubljana page.