Terms & conditions

This English text is provided for information. The contract is concluded in Slovenian.

1. Provider and application of these terms

The HEJZ online store on the domain hejz.si is operated by ZORC K. trgovsko podjetje d.o.o., Ulica bratov Učakar 4, 1000 Ljubljana, registration number 1304704000, VAT ID SI68710542 (hereinafter: HEJZ or the seller). The store, pickup point and address for returns and complaints is HEJZ, Gosposvetska cesta 8, 1000 Ljubljana. Contact: info@hejz.si and +386 1 232 08 26.

These terms and conditions govern purchases in the HEJZ online store. A consumer is a natural person buying for a purpose outside their professional or gainful activity. A customer buying in the course of an activity must enter correct business details; the provisions on special consumer rights do not apply to them unless the law provides otherwise.

2. Products, purpose and age

The essential characteristics, price, stock, estimated dispatch time, delivery method, warnings and any 18+ restriction are shown on the page of each product. Photos illustrate the product; the colour and appearance of handmade or natural materials may differ slightly between batches if this does not affect the agreed characteristics.

The CBD flowers and resins/hash offered by HEJZ are not intended for consumption. All CBD products are used exclusively for the purpose and in the manner stated on the product page and label. They are not medicines and are not intended to diagnose, treat or prevent any disease. The customer must read the label and instructions before use.

HEJZ sells CBD flowers, resins/hash, drops and smoking accessories only to persons aged at least 18. The customer confirms their age when completing the purchase. At in-store pickup, if in doubt, we may ask to see a valid identity document. We do not keep a copy of the document.

3. Prices and promotions

All prices are in euros and include VAT, unless expressly stated otherwise. The final price of the selected goods and the delivery cost are shown before the order is placed. Prices apply at the time the order is placed, except in the case of an obvious error.

When a reduction is published, the previous price is determined in accordance with the applicable rules, as a rule as the lowest price HEJZ applied in the 30 days before the reduction. Discounts are not cumulative, unless stated otherwise for a particular offer.

4. Order procedure and conclusion of the contract

The customer selects the products, quantities, delivery and payment method and enters the required details. Before placing the order, the customer can review and correct it. By selecting the button “Order with obligation to pay”, the customer places a binding order.

Immediately after the order is placed, we send an automatic email saying that we have received it. This message does not yet mean that the order is accepted. The contract is concluded when, after checking stock and feasibility, we send an express order confirmation or a dispatch notice, whichever comes first.

The contract is concluded in Slovenian. We keep order data in accordance with the law and the privacy policy. The customer receives a summary of the order and the terms that applied at the time of conclusion on a durable medium.

5. Stock, unavailability and errors

If a product is unavailable despite the stock shown, we inform the customer and offer waiting, a suitable replacement or a refund. We never replace a product without the customer’s express consent.

If a price or other essential information is obviously wrong and we discover the error before accepting the order, we inform the customer and allow them to order at the correct price or cancel with a refund. If the contract has already been validly concluded, we act in accordance with the law.

6. Payment methods

Only the methods shown at checkout are available. At present these are bank transfer, cash on delivery with Pošta Slovenije, and payment in cash or by card at in-store pickup.

With bank transfer, you receive the payment details and a UPN QR code by email after placing the order. Use SI00 followed by the order number as the reference. Stock is reserved for three working days. If payment is not received in that time, we may cancel the order.

With cash on delivery, you pay the Pošta Slovenije courier when you receive the parcel, in cash or by card where a card terminal is available. We charge no surcharge for cash on delivery. With in-store pickup, you pay at the store at Gosposvetska cesta 8 in cash or by payment card.

For refunds we use the same payment method, unless we expressly agree otherwise with the customer and this causes them no costs. Payments made in cash or on delivery are as a rule refunded to a bank account specified by the customer, or in cash at the store.

7. Delivery and in-store pickup

We deliver within Slovenia. Standard delivery with Pošta Slovenije costs EUR 5.00 including VAT. We usually prepare products in stock within one working day; Pošta Slovenije usually delivers them on the working day after they are posted, but this time is not guaranteed. For made-to-order products, a separate time is stated before purchase.

Lighter fuel and other flammable substances are available for in-store pickup only. The same applies to glass products until further notice. In-store pickup at Gosposvetska cesta 8 is free. We hold the order for seven calendar days from the notice that it is ready.

8. Cancellation before dispatch

The customer may request cancellation free of charge at info@hejz.si as long as the order has not been dispatched. If it has already been dispatched, the withdrawal procedure applies. Cancellation does not affect statutory rights.

9. Withdrawal from the contract

For a distance contract, a consumer may as a rule withdraw without giving a reason within 14 days of receiving the goods. The consumer withdraws using the online function, at info@hejz.si or with another unambiguous statement. The goods must be returned at the latest within 14 days of the notice.

In an ordinary withdrawal, the consumer bears the direct cost of return; returning in person at Gosposvetska cesta 8 is free. The seller refunds the payments received, including the cheapest standard delivery, at the latest within 14 days of the notice, but may withhold the refund until receiving the goods or proof of dispatch.

The consumer is liable only for reduced value resulting from handling beyond inspecting the nature, characteristics and functioning of the goods. We apply statutory exceptions to withdrawal only when all conditions are met and the consumer was informed of them before purchase.

10. Non-conformity and guarantee

If the goods are wrong, damaged or non-conforming, the customer informs HEJZ at info@hejz.si. HEJZ as the seller handles the claim and bears the necessary costs of restoring conformity. Rights are exercised in the statutory order and periods; a commercial or mandatory guarantee does not limit them.

11. Complaints and out-of-court dispute resolution

Send complaints to info@hejz.si or to HEJZ, Gosposvetska cesta 8, 1000 Ljubljana. We usually confirm receipt of an email and reply within two working days; if we need more time to resolve the matter, we will let you know.

ZORC K. trgovsko podjetje d.o.o. does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer could initiate under the law governing out-of-court resolution of consumer disputes.

12. Personal data and cookies

We process personal data as described in the Privacy policy. We use optional analytics and advertising technologies only with valid consent, which you can withdraw at any time in the cookie settings.

13. Final provisions

Matters not governed by these terms are subject to the law of the Republic of Slovenia and mandatory regulations of the European Union. Consumers retain all mandatory rights they have under the law of their habitual residence, where that law applies. Changes to these terms apply to orders placed after a new version is published; each order is governed by the version provided at the time of conclusion.